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Service and Our Excellent Reputation

Since 1980, Prescott Import Car Service has provided Guaranteed Superior Service for European and Asian imports for any inspections, repairs, or preventative maintenance services that you need! This page is just a quick overview of the ways that we’re different from any other place that you can take you car.

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Customer Satisfaction

At Prescott Import Car Service, we specialize in taking care of our neighbors, one car at a time. Owner Steve LaFleur trains all of his employees to meet his high standards of honest and ethical work.

Because we specialize in repairing European and Asian Imports, our staff is able to offer a higher quality service, at a better price, with shorter down-time than any other place that you can take your vehicle.

In addition, Prescott Import Car Service’s goal is to educate their customers about the importance of a preventative approach to auto repair, a proven way to save thousands of dollars over the life of each vehicle in a household. Owner Steve and his staff carry that education beyond preventative services, too, and strive to make sure that every customer makes an informed decision about their car’s repairs.

Whether your vehicle is in need of repairs or scheduled maintenance, Prescott Import Car Service is the best place to come for quality, service, integrity and prices that will get you back on the road, quickly and affordably.

 

AAA Approved Auto Repair

AAA Approved Prescott Import Car Service is a AAA Approved Repair Shop, meaning it meets the rigorous standards of the American Automobile Association. A certified shop must meet standards for cleanliness, proper tools, adequate technical training, and appropriate technician certifications.

In addition to having an impeccable repair shop, a certified facility must have a favorable opinion rating amongst its customers: AAA performs a survey of a significant number of the shop’s customers and obtains their opinions “on how well the business meets their automotive service needs.” The shop must score at least 90% on each question.

Prescott Import Car Service is one of only six AAA Approved Shops in Prescott, and the only one specializing in European and Asian vehicles.

Additionally, Prescott Import Car Service has been awarded the Top Shop Award by AAA Arizona for five years straight. Top Shops must go above and beyond by remaining active in the community through service groups and charities and must uphold an exemplary business reputation.

Related Article:  Does Being an AAA Approved Auto Repair Shop REALLY Matter?


ASE Certified Master Technicians

ASE Certified Automotive TechniciansPrescott Import Car employs ASE Certified Master Technicians, a title which means that they are certified by the National Institute for Automotive Service Excellence on every mechanical and electrical component and system.

An ASE Certification signifies a commitment to excellence by a technician. In order to be certified in an area, a technician must take difficult, national tests on the most current methods and models, meaning they must constantly be learning about new technologies as they are developed. Technicians must also re-test every five years in order to keep their certification.

ASE Certified Master Technicians must keep current certifications in eight areas: Engine Repair, Engine Performance, Electrical/Electronic Systems, Brakes, Heating and Air Conditioning, Suspension and Steering, Manual Drive Train and Axles, and Automatic Transmissions. For this reason, Prescott Import Car Service is the place to bring your car for auto repair that you can trust to get it right, the first time.

Click here to find out more about what an ASE Certification means and why it is important.


BBB Accredited Repair Shop

BBB Accredited Auto RepairPrescott Import Car has been an accredited member of the Better Business Bureau since 2001. As a result, Prescott Import Car has for years been in compliance with the the highest standards and requirements for operating a business. (The BBB’s Reliability Report for Prescott Import Car Service is available on their website for anyone to see.)


Bosch Approved Service

Bosch Approved ServicePrescott Import Car Service is a Bosch Approved Service repair facility. We have been recruited by Bosch to represent the company in our market area. Each service center is required to pass a rigorous set of criteria which qualifies them to attend Bosch factory training and purchase special equipment that is only available through Bosch. In addition, Bosch supplies the latest specifications, workshop bulletins, and updated information to its Authorized Service Specialists. In many instances, only the car manufacturer and the Bosch Service Specialists have access to information needed to diagnose and repair your vehicle.

Bosch is the world’s leading supplier of advanced fuel injection, antilock braking & stability, safety, starting & charging, ignition and electronic systems for European, Asian, and domestic manufacturers.

All Bosch system repairs performed by Prescott Import Car Service are covered by a nationwide parts and labor warranty good at any Bosch Car Service center.


VW Authorized Factory Warranty Repair Center

VW Authorized Factory Warranty ServicePrescott Import is a Factory Authorized Warranty Repair Center for Volkswagen, serving all of Northern Arizona. This means that our technicians receive special training and information from Volkswagen on all the latest models and are experts in diagnosing and repairing your Volkswagen! So whether your Volkswagen is under warranty or not, there is no need to take it to the dealer — recalls, warranty repairs and routine service & repairs can all be handled at Prescott Import Car Service!  See more about our VW service >>>


Automobile Service Association of Arizona Member

ASA Automobile Service AssociationThe Automotive Service Association is the most prominent auto repair association in the country with over 13,000 business owner members. As a member of ASA-AZ, Prescott Import Car Service has access to information on the most up-to-date vehicle technology, meaning your car will be fixed right, the first time. Also, as an ASA member, Prescott Import Car must adhere to ASA’s Code Of Ethics and professional business practices, meaning we must offer the highest quality and most ethical repair in order to continue being a member of ASA.


We specialize in providing high quality auto repair for Asian & European Imports.

To see a complete list of services that we offer, visit our Services page.