Vehicles Affected: Certain 2012-2013 Volkswagen Passat TDI-engine vehicles with engine code CKRA.
Major Change: Volkswagen has extended the Emissions Control Systems Warranty for the turbocharger under specific conditions to 10 years or 120,000 miles, whichever occurs first.
Warranty period begins at the vehicle’s original in-service date, defined as the date the vehicle was delivered to either the original purchaser or the original lessee. If the vehicle was first placed in service as a “demonstrator” or “company” car the date such vehicle was first placed in service is considered the in-service date.
This warranty extension is fully transferable to subsequent owners.
THE UNDERLYING PROBLEM:
Volkswagen has determined that, under specific conditions, the turbocharger could malfunction and may cause the Malfunction Indicator Lamp (MIL) on the instrument panel to light up.
Additionally, you may hear noise coming from the turbocharger. This condition may also lead to reduced engine performance if the MIL-on issue is not addressed.
The MIL is part of the on-board diagnostic system. Please refer to the owner’s manual for additional information about the MIL. In some locales, an illuminated Malfunction Indicator Lamp could cause the vehicle to fail a smog check inspection, and the vehicle registration application could be denied.
Please be aware that other conditions (unrelated to the issue described in this bulletin) may cause the MIL in the vehicle to illuminate. Customers should be prepared to cover all diagnosis and repair costs for these other, unrelated conditions.
WARRANTY EXTENSION COVERAGE:
This warranty extension covers only the diagnosis and replacement of a faulty turbocharger.
NOT COVERED UNDER THIS WARRANTY EXTENSION:
This warranty extension will not cover:
- Any damage or malfunctions caused by installation of non-EPA or non-CARB certified parts, or parts that alter the performance of the engine, engine controls, or exhaust system, such as the installation of engine management components (“chipped” or “tuned” ECMs) not approved by Volkswagen.
- Other conditions unrelated to a faulty turbocharger that may cause the MIL to illuminate. These conditions may require repairs that are needed for proper diagnosis of the underlying condition.
- Any repairs that are (1) necessary for proper diagnosis of these other conditions or (2) required to bring the vehicle’s emission system up to factory specifications are not covered by this warranty extension.
- Damage or malfunctions caused by outside influence, such as damage due to an accident, or vehicle misuse or neglect, as well as repairs that are (1) necessary for proper diagnosis of these other conditions or (2) required to bring the vehicle up to factory specifications are not covered by this warranty extension.
REPAIR PROCEDURE & VEHICLE ELIGIBILITY
Please make an appointment to visit us to verify eligibility and to schedule the repair. Prescott Import Auto Service is your area authorized VW Factory Service Center.
