The service on my ten year old Mercedes has been wonderful. The staff is very friendly and the shop is extremely clean. The Technician working on my car really cared about this vehicle which I am sure I will be driving for years to come.read more
I just bought a used 2004 Volvo for our 16 year old son. I took it to Prescott Import to have a used car inspection done. I was so pleased with their customer service and honesty! It does need some struts replaced but they said it wasn't something that needed to be done now and the car was in great shape. They said I could drive it for a long time before I really needed to bring it back in. They were friendly, professional and more important....HONEST! I loved it and would recommend to anyone! - Amyread more
I was extremely hesitant about taking my V10 Audi S6 to anyone other than the dealership , but after some research I took a chance on Prescott import car service. I was impressed with the price and quality of the work. I now have a lifetime mechanic I can trust. If they can do good work on a supercar, I recommend them to anyone who gets as nervous as I do about trusting your car to someone new.read more
Trust your vw to these folks. The mechanics are top notch and thorough. They accurately diagnosed the problems with my jetta on several occasions, providing realistic options on what to do and what it might cost. A reliable shuttle service is an important part of making things work out when you don't have a ride.read more
I had my 2002 Prius in for service this week, and as always, both the service and the work was absolutely top notch. The staff and mechanics don't just shrug and give up when the problem isn't obvious but keep at it until they determine what is wrong and repair it. Also, it would have been easy for them to sell me an extremely expensive part, but since they found that wasn't the root problem, they sent me on my way with a much smaller bill. I truly appreciate the friendly, thorough, and customer-oriented service I have received from this group.read more
They know what they are doing and are extremely helpful. I've had routine factory covered maintenance done here and warranty repair work for a water pump all completely covered and I didn't have to leave Prescott. This is the place to bring VWs.read more
Davis at Import Service was fabulous. My daughter is living away from home for the first time and had trouble with her VW. I found these guys on-line and after reading the reviews I decided to give them a try. Being that I am in Dallas, they could have told me that anything was wrong with the car, and I would have had no way to verify. They troubleshot to a bad component in the electrical system and had the car finished in a couple of hours and for a minimal charge. I am thankful for their honesty and integrity. read more
We have been using Prescott Import Car Service for several years. They always have a very professional atmosphere and demeanor when dealing with you regardless of whether it is a simple basic repair or more complicated and even a repeat under their warranty. Though this has not occurred where it was actually a fault on them (in our case) but the OEM part. We highly recommend them and will continue to use for the future.read more
This business has serviced four VW vehicles that I have owned since I moved here in 2004. They have gone above and beyond when I needed to coordinate with a local body shop for repairs. I trust them entirely to do what's best for me and my safety. Thanks Steve, David and the whole crew!read more
David at the Service Desk is a pleasure to deal with. No high pressure. Excellent service. I've only been here twice but was very pleased with the quality of work both times. Even got my vehicle back the same day!read more
One car place that I can trust. No surprises here. They tell you what you need to know and give you the choice for service. As a customer, I can tell you that it is one place you will return to because you can trust them. They also know their cars. Thank God for them--no more trips to the dealer in Scottsdale. Love this business!read more
My wife and I have received consistently excellent service from Prescott Import Car Service for several years. We like to keep our cars a long time (who needs car payments), and we depend on Prescott Import to keep them in top, reliable condition. When our vehicles--an Avalon and a Tacoma--need something, they let us know. But we trust them not to recommend something unnecessary. Prescott Import Car Service is a five-star business with five-star employees.....Al B. / 1-25-18read more
These guys are the best most professional car repair company I have ever been to! I am 62 years old, and have had many makes and models over the years. Used dealerships and private garages in several states over my lifetime. But without a doubt, the place is the best. I purchased a pre owned VW 2010 Eos about 2 years ago. There is no VW dealer in Prescott. So when I saw that they were a certified repair shop and checked with several VW owners on the streets, I got all terrific reviews. They have been faithfully servicing my cute little hardtop convertible ever since. Love this place and my little car. Now, my husband wants to bring his late model Toyota Rav to them too!read more
This place is the best! I've been taking my car here for years and never a problem one. The service is the best, the mechanics are the best, the owner is the best! If you have an import vehicle, by far this is the place in the Prescott area.read more
Great service facility. We own two Land Rovers (2008 & 2015) and these guys keep them performing beautifully. Work is always done right the first time, and vehicle comes back clean and ready to roll. Very reasonable fees. You can trust these people with your vehicle and know that the work has been done with care, and that it's been done right.read more
Prescott Import Car Service is the only shop I will use for service for my MINI. They are consistently the best and they know their cars. You can get a hint of how good they are by watching the number of return customers. Absolutely the best out there. No need to drive 100+ miles to get a MINI serviced in Scottsdale and I know I can trust Prescott Import to not suggests service that is not necessary. 10 stars all the way!!!read more
Amazing service! Brandon was awesome and the mechanic did a great job on my Lexus. I broke down on the CD way to Payson from Vegas and they put a rush on my job to get me done the same day! Thank you so much guys! Your communication was also top notch!read more
I have had several major repairs performed at this facility, and in every case the work has been done correctly, on time, and at the quoted price. No suprises. This makes me feel confident about returning for any future needs. The service manager, Dave, is both professional and friendly.read more
Not only are the staff at Prescott Import Car Service wizards they are in the person of Dave, with whom you will first relate the nicest service providers you will ever meet.The level of comfort afforded customers who are bringing a huge investment in for scheduled or emergency service is superior. The work done will be the work required. At a fair price.Ten years with this great company affords my recommendation stature. My car runs well and my checkbook is intact.L. Baron Shimminread more
Prescott Imports is the most reliable, trustworthy shop we have ever been to! Brandon and Dave are always so helpful and are always willing to go above and beyond. I recommend this shop to everyone!read more
I became a very loyal customer of Prescott Impart Car Service in 2015, when I first relocated to Prescott AZ. I found them to be professional, in that they gave me excellent service, explained the issues concerning my car and the costs associated with the repairs. The estimates were provided broken down, into parts and labor, followed by a discussion as to what was the best day and time for both of us. I have since given out several of their Business Cards, for those of us who drive a V.W. Beetle, need to stick together. The gentlemen who work the front desk are extremely customer focused, and exceptional with their personalities enhancing your visit with the upmost of confidence. The mechanics are wonderful and if you have the chance to interact with them they are also professional. I appreciate this business, its employees and I will forever be referring them to "other" foreign car drivers. Thank you for "your service".read more
Wish I had this shop where I live! I purchased an Audi TT over the internet and asked them to perform an inspection of the vehicle. They inspected the vehicle and emailed a detailed report with photos. After I agreed to the purchase, I asked them to perform a repair of the right paddle shift switch which they did. They had noted earlier of some minor scratches on the car and they buffed the entire car. While there, they also changed the oil. The cost of all of this work was very reasonable. They even offered to keep the car in their garage until I flew out there to pick it up. Dave and Brandon were very friendly and professional. Just wish they were here in Texas! Thanks guys!read more
As a former ASE master tech at Prescott Import Car Service, I wanted to share my thoughts on why this shop is the best that Prescott has to offer. Honesty & excellent service is their number one priority. Prescott Import sets the standard as to how a shop should be run and their customers treated. They are organized, professional, knowledgeable, friendly, have the necessary tools, equipment & software to provide the best service out there. They were an inspiration to me to start my own shop in Colorado. Prescott is fortunate to have such a fine tuned auto repair business. You’ll love working with Steve, David & Scott. Miss you guys !read more
“I am extremely happy with all service you have done! I recommend you to everyone.” Linda A.
“This is the best auto repair shop I have ever used.” Jim R.
“Great place, great people – very clean, knowledgeable and skilled people, A+.” Holly A.
“We were visiting Prescott from out of town when we had trouble. This place was great – we initially called because they are VW authorized but the AAA approval convinced us – they were very good.” Ann N.
“Service and commitment surpassed my expectations. Thank You.” Roy B.
“Good service – we intend to continue our service; by the way we live in Scottsdale.” Noreen F.
“Prescott Imports personnel are the best! Always there for me.” Rosalie M.
“Prescott Import Car Service remains the best business in Prescott.” Mike P.
“My car gets the best care from these guys!” Jane C.
“I was totally surprised at the service and professionalism – Excellent.” Wanda W.
“This shop is great! The people are wonderful and they take customer service seriously. We will definitely be back!” Patricia C.
“These guys do a great job and have done so for years.” Richard A.
“One of the best shops I have ever seen. Great people working there.” Gary C.
“Excellent service as always, that is why we keep coming back!” Mrs. Ron D.
“Good service, good price, well please in all aspects.” Al H.